Acceptable Use Policy

This Policy forms part of the Terms of Service and applies to every Contractor and every user they add. Breaching it is grounds for suspension or termination under Section 11 of the Terms.

1. Pricing and honesty

The estimator exists to give a homeowner an honest indication of what a job costs. You must not:

• publish a price sheet you do not intend to honour in the way a reasonable homeowner would read it, including a deliberately low range designed to capture a lead you will then reprice;
• describe the output as a quotation, an offer, or a fixed price, or remove or obscure the wording that says it is a range;
• misstate your trading name, licensing, insurance, certifications, or service area;
• use the estimator to advertise a trade you are not qualified or licensed to perform where a licence is required.

2. The people who use your estimator

You must not:

• use the Service to collect personal data from people who have not been shown what it is for, or to collect it under a pretext;
• collect health data, financial-account or card details, government identifiers, biometric data, or data about children. The Service is not designed for any of them, and nothing in it is built to protect them;
• add a homeowner to a marketing list on the strength of an estimate request. The consent they gave is to be contacted about that project, and nothing more;
• contact a homeowner in a way that breaks the rules that apply to you, including the US TCPA and state equivalents, CAN-SPAM, and French and EU rules on unsolicited commercial contact;
• upload, or encourage a homeowner to upload, photographs containing other identifiable people, documents, or anything sensitive.

3. The Service itself

You must not:

• attempt to access another Contractor's account, data, or estimator configuration;
• probe, scan, or test the security of the Service except with our prior written permission, or circumvent rate limits, bot verification, form tokens, or any other control;
• scrape the Service, or automate submissions to any estimator, including your own;
• use the Service to send bulk, unsolicited, or automated messages, or to relay mail to addresses that did not request it;
• point a webhook at an address you do not control, or use the webhook facility to reach a network you are not entitled to reach;
• resell, sublicense, white-label, or provide the Service to a third party as your own without our written agreement;
• copy, decompile, or reverse-engineer the Service, or remove attribution where it is required by your plan;
• upload malware, or content that is unlawful, defamatory, harassing, obscene, or that infringes anyone's rights.

4. Fair use

The Service is priced for normal business use. Sustained traffic far beyond what your business plausibly generates, whether from testing, load generation, or a third party embedding your estimator without your knowledge, may be rate-limited or suspended. We will contact you before acting where the situation allows.

5. Reporting and enforcement

Report abuse to sebastien@beyondtheedgestudio.com. We may investigate, and we may suspend an estimator or an account immediately where there is a risk to homeowners, to another Contractor, or to the Service. Where the circumstances allow we will tell you first and give you an opportunity to put it right. We may cooperate with law enforcement where we are required to.

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NOTES FOR YOUR LAWYER

1. Section 1 is the unusual one. Most acceptable-use policies police technical abuse; this one also polices pricing honesty, because a deliberately misleading price range is the most likely way this product causes real harm to a consumer, and because a regulator looking at a misleading estimate will look at us as well as at the contractor. Confirm the drafting is enforceable and does not create a duty to monitor that we cannot meet.
2. "No marketing list" (Section 2) limits what a contractor may do with a lead they paid for. Confirm it is enforceable and commercially acceptable, because contractors will push on it.
3. We do not pre-screen price sheets or estimator questions. Nothing here should be read as a representation that we do. Confirm no monitoring obligation is implied.
4. Suspension without notice (Section 5) should be checked against unfair contract terms rules in France and the EU.

WHAT THIS DOES NOT COVER

• Trade licensing, bonding, and insurance requirements, which vary by jurisdiction and are the Contractor's responsibility.
• Consumer-protection rules on how prices are advertised in the Contractor's own market.
• Anything a Contractor does outside the Service.